Returns and complaints
We always do our best to always send out all goods in perfect condition. If you have nevertheless received a faulty or damaged item, please contact customer service on telephone + 46 (0) 793 41 65 93 or e-mail to complain to firstname.lastname@example.org. The complaint must be submitted as soon as you discover the error, no later than 15 working days after delivery from Elobina. Note! In order for a complaint to be valid, you must not have treated the product carelessly and the error must not have arisen as a result of your behavior. The product must not be used either.
In accordance with the Act on Distance Contracts and Contracts Outside Business Premises (DAL 2005: 59), the consumer has, as a general rule, a right of withdrawal. If the distance contract refers to a product that has been manufactured in accordance with the consumer’s instructions or has a clear personal character, the consumer and the trader may waive the right of withdrawal. As soon as you have confirmed your order, production of your order can begin. Since all products in our range are produced as unique, personal products, you have no right of withdrawal or cancellation of your order. Without your order, there is no product but only white unprinted fabric. Once you have placed your order, we will first print the fabric and then sew it according to your choices. If you have problems with your order, contact our customer service as soon as possible.
With regard to other products such as fabric samples, the main rule applies and the consumer then has the right to withdraw from a distance agreement by returning the goods to the trader within 14 days from the deadline. The deadline is the same day as the consumer receives the product. You have the right to inspect the product. If you subsequently regret the purchase and you have taken into account the above restrictions for custom-made products, you can, after contacting our customer service, return the product in the original packaging if it is in substantially unchanged condition, Elobina may deduct depreciation if the product is returned in poorer condition or can considered second-hand. If there is no fault in the product, the customer is responsible for the shipping costs.
Contact Customer service. You will find the number on the front.
Pictures and prints
The images are stored for a special fee for 30 days, after which the images are deleted. If you want the files to remain in your account for later use, you can sign an Elobina service agreement for SEK 1,000 / quarter. These SEK 1,000 can be used for printing fabrics and products.
Images uploaded to elobina’s website cannot be uploaded to the User’s computer. You need to save backups of your digital image files yourself.
As a user, you are solely responsible for ensuring that the uploaded image does not violate law, morals or ethics. You are also responsible for ensuring that the uploaded image does not infringe on the copyright or other rights of anyone. Elobina takes no responsibility for material stored on the website. You are not entitled to compensation if stored material on the website is lost or damaged.
At Elobina, we always try to have the correct information in our web shop. However, there may be errors and incompleteness in information, texts, images, graphics and other materials. In such cases and to the extent permitted by law, we cannot be held liable for damages arising therefrom, unless such damage is the result of gross negligence or intentional negligence on our part.
It is Elobina’s intention to reproduce both our own designs and products and uploaded designs as accurately as possible. However, it is not possible to guarantee that the colors in this web shop accurately reflect the true colors of the patterns and products. These discrepancies may be due to your computer’s color and image settings and therefore we can not guarantee that the colors are exactly the same as on your computer screen. NOTE! The color white is not printed in digital textile production but consists of the base color of the fabric.